Frequently Asked Questions

One Time Password

  • If you do not receive your verification code, it may be because you have another telephone number entered in your EuroBonus profile with SAS, therefore log in to and ensure that the information is correct. If you still do not receive the verification code, even though the information is correct, please contact SAS customer service.
  • The verification code and the booking confirmation will be sent to the mobile phone number and email registered in your EuroBonus profile



  • Redemption bookings are currently available for rentals in Europe, Middle East, Africa, Canada, Australia & New Zealand.
  • If you want to pay using a mix of EuroBonus points and card payment, drag the slider in the bottom to the position representing the share of the order total you would like to pay using points. In the bottom right corner you will see the number of EuroBonus points to be redeemed and/or the total amount to be paid by card at time of pick up. The minimum amount of EuroBonus points to be used is 5 000.
  • The EuroBonus points will be deducted from your account at the same time as the booking is made. At time of pick-up Hertz will put a hold on the card for the deposit, the balance will be taken when the vehicle is returned.
  • In order to use the website, you will need to login using the same credentials you use at SAS's website. When you have successfully logged in, you will be able to rent a car using your EuroBonus points or a combiantion of EuroBonus points and card payment. When you have found your pick-up location and the specific car type you would like to rent, click the ""select"" button. Proceed and fill in your personal details. At the bottom of the page you can decide how many EuroBonus points you would like to redeem using the slider before clicking ""Generate OTP"". A verification code will be sent to the mobile phone number registered in your EuroBonus profile. Enter the code and click ""Reserve"".

Expiring Points


  • Rates include all mandatory taxes and fees, typically European customers rates will include cover for damage and theft reducing the customers liability. Some optional extras, e.g. child seat, can either be purchased online or at time of pick-up.



One Way


  • Yes, you can cancel your car rental up to 24 hours before pick-up. If you cancel within this period points that are still valid will be returned to your EuroBonus account. Points that have expired will not be refunded. Cancellations must be made through this redemption website. If reservations are cancelled through another channel miles / points will not be refunded.
  • No. You cannot change a car rental paid with EuroBonus points. You must cancel your rental and make a new booking online. Due to dynamic pricing, the price may change.
  • No. If you meet the cancellation policy, your EuroBonus points will be refunded to your account. However, points that have expired since the booking was made will not be refunded. If you do not pick up your car, and have not canceled your booking in accordance with applicable rules, the points will not be refunded.
  • Your points will be returned to your account right after you have cancelled your booking. If your booking is paid with points that have expired between booking and cancellation you will not receive the expired points back.